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Financial consumer protection is the overarching strategy med at ensuring fr and responsible treatment of individuals engaging in financial transactions with institutions, such as banks or insurers. This framework serves a critical role alongside efforts promoting financial inclusion and literacy to foster inclusive economic growth and mntn stability within financial sectors.
The Organisation for Economic Co-operation and Development OECD is deeply involved in this area through its research, standard-setting activities, and policy guidance initiatives med at bolstering comprehensive and effective systems of financial consumer protection worldwide.
Digital innovation brings both opportunities and challenges to financial consumer protection efforts. On one hand, digital technologies have expanded access to finance for underserved populations, improved service delivery efficiency, and fostered innovations that make finance more inclusive. On the other hand, the swift progression in technology has introduced new risks such as heightened cybersecurity threats, data privacy issues, and difficulties understanding complex products.
OECD supports initiatives that leverage technology to boost access to affordable financial services, particularly for vulnerable groups like low-income individuals, women, and rural communities. It also encourages robust data protection policies, sets standards on data security practices, and promotes consumer awareness regarding their rights and the risks associated with data sharing.
The OECD is engaged in efforts to ensure that digital advancements serve not just as a tool but contribute positively to financial inclusion while mitigating potential risks.
Scams and fraud are escalating concerns due to increased remote interactions and widespread use of digital services. The OECD's Consumer Finance Risk Monitor assesses risks across 43 jurisdictions, noting that scams and frauds were identified as one of the most significant threats in the operating environment. More than half of respondents 86 reported instances where consumers were tricked into providing personal information, while another 84 faced schemes designed to lure them into transferring, paying or investing money or purchasing fake insurance.
Poor-value financial products and services erode household budgets and undermine trust in financial sectors. Financial scams might lead to sudden losses; however, cumulative wealth loss from poor-quality products can significantly impact household finances over time and affect confidence in the financial industry.
A comprehensive understanding of what constitutes quality varies widely deping on factors such as costs, pricing, added value for consumers, product complexity, cost allocation e.g., commissions or distribution fees, and comparisons to competitors. In insurance terms, clms ratios offer insight into value-for-money assessments; meanwhile, in investment products' context, expected rates of return and profitability are often considered.
The OECD facilitates the exchange of best practices among market conduct supervisors through its FinCoNet network. This platform serves as a key resource for enhancing consumer protection and strengthening trust by promoting robust supervisory standards and practices worldwide. The OECD acts as the secretariat for this initiative.
Explore further resources on financial consumers, sustnable finance, and other related topics:
Financial consumers and sustnable finance
Measuring financial consumer detriment in e-commerce
Impact of COVID-19 on financial consumers in Asia
G20OECD report on financial consumer protection and financial inclusion amidst the pandemic
Policy paper on the impact of digital age challenges on financial consumer protection
Report on financial consumer protection strategies addressing aging populations
Consult OECD publications such as policy papers, working papers, reports, and guidelines to access deeper insights into financial consumer protection policies, trs, best practices, and recommations for improvement.
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Financial Consumer Protection Strategies Worldwide OECDs Role in Digital Era Challenges Scams and Fraud Risks with Technology Evaluating Quality of Financial Products Strengthening Trust Through Supervisory Standards Impact Analysis on Asian Financial Consumers